Trust Index

Transparent scoring model for enrichment programs in Singapore

The Trust Index is a transparent scoring model that evaluates enrichment centres based on quality, safety, fit, value, and freshness. This model helps parents make informed decisions based on objective criteria rather than marketing claims.

Scoring Model Overview

Criterion	Weight	Description
Quality	30%	Instructor qualifications, curriculum structure, learning outcomes
Safety	25%	Safety protocols, facility standards, supervision ratios
Fit	20%	Age appropriateness, class size, individual attention
Value	15%	Price transparency, program duration, materials included
Freshness	10%	Recent reviews, updated information, active programs

Detailed Criteria

1. Quality (30%)

Quality measures the educational and developmental value of the program.

Instructor qualifications and certifications
Structured curriculum with clear learning objectives
Demonstrated learning outcomes and progress tracking
Parent and student satisfaction ratings
Competition results or performance records (where applicable)

2. Safety (25%)

Safety evaluates the physical and emotional well-being protocols in place.

Safety certifications and compliance with regulations
Facility cleanliness and maintenance standards
Appropriate supervision ratios for age groups
Emergency procedures and first aid availability
Background checks for instructors and staff

3. Fit (20%)

Fit assesses how well the program matches individual child needs.

Age-appropriate content and activities
Class size and student-to-instructor ratio
Flexibility in scheduling and program options
Individual attention and personalized feedback
Inclusive environment for diverse learning styles

4. Value (15%)

Value measures the return on investment for families.

Transparent pricing with no hidden fees
Program duration and frequency of sessions
Materials and equipment included in fees
Trial classes or money-back guarantees
Competitive pricing relative to similar programs

5. Freshness (10%)

Freshness indicates how current and actively maintained the program is.

Recent parent reviews and testimonials
Updated website and contact information
Active social media presence
Current program offerings and schedules
Responsive communication and inquiries

Scoring Scale

Each criterion is scored on a scale of 0-100, then weighted according to the percentages above. The final Trust Index score is calculated as:

Trust Index Score = (Quality × 0.30) + (Safety × 0.25) + (Fit × 0.20) + (Value × 0.15) + (Freshness × 0.10)

Score Range	Rating	Description
90-100	Excellent	Outstanding program with exceptional quality and safety
75-89	Very Good	High-quality program meeting or exceeding standards
60-74	Good	Solid program with good fundamentals
45-59	Fair	Acceptable program with room for improvement
0-44	Needs Improvement	Program requires significant enhancements

Data Sources

Trust Index scores are calculated using data from:

Provider-submitted information and certifications
Parent reviews and feedback
Public records and regulatory compliance data
Independent verification of facilities and programs
Social media and online presence analysis

Transparency Commitment

EnrichmentIndex.sg is committed to maintaining a neutral and transparent evaluation process. We do not accept payment for higher scores or preferential placement. All providers are evaluated using the same criteria and methodology.